CRM Implementation Specialist

Company : Talentgrator

Job Type : Full Time

Prague, Prague

Job Description - CRM Implementation Specialist

Analyze existing CRM systems within the group, assess their efficiency, architecture, and alignment with business processes.
Develop recommendations on whether to unify on an existing system or select and implement a new CRM platform.
Lead the full lifecycle CRM implementation for a distributed, multi-entity structure from system selection to go-live and scaling.
Configure CRM business processes: sales pipelines, automation, roles, and access rights.
Integrate CRM with internal and external systems, including ERP, payment services, marketing tools, and BI platforms.
Coordinate cross-functional stakeholders (Sales, Marketing, Finance, Support) and establish unified operational standards.
Manage external vendors, oversee implementation timelines, enhancements, and project budgets.
Ensure accurate data migration, data integrity, and ongoing data quality management.
Train users (up to ~1,000 employees), develop documentation, internal guidelines, and usage standards.
Monitor CRM performance, optimize processes and automation to improve efficiency and adoption.

3+ years of hands-on CRM implementation experience in medium or large organizations.
Proven experience scaling CRM systems within a holding or multi-entity structure.
Experience working with systems serving 500+ users.
Strong understanding of business systems architecture, sales and marketing processes, and customer lifecycle management.
Project management experience: task definition, timeline control, cross-functional coordination.
English and Russian proficiency at Upper-Intermediate level or higher.
Strong documentation skills, including policy writing, process documentation, and training materials.

Competitive compensation.
20 working days of paid annual leave.
Long-term remote collaboration.
Service agreement (contract-based cooperation).
Opportunity to participate in international projects within a fast-growing iGaming group.

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CRM Implementation Specialist

Job Description - CRM Implementation Specialist

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