CRM Solutions Lead (SAP / Salesforce / Dynamics)

Lisle, IL (On-site) | Full-time

We’re looking for a CRM Solutions Lead who thinks beyond tools — someone who can design and evolve enterprise CRM systems across platforms.

This role is for a systems thinker with experience in platforms like Salesforce, SAP, Microsoft Dynamics, Oracle CRM, or similar — and an interest in expanding into SAP Sales Cloud / Service Cloud.

What you’ll do

• Lead solution design for enterprise CRM implementations (Sales, Service, Customer Experience)
• Translate business needs into scalable system architecture and data flows
• Define integration approaches (ERP, eCommerce, data platforms, middleware, APIs)
• Drive CRM transformation initiatives across multiple systems and stakeholders
• Facilitate workshops with business and technical teams to shape solutions
• Contribute to architecture decisions, trade-offs, and system design standards
• Guide implementation teams and ensure alignment with long-term architecture
• Mentor team members and help build internal CRM and SAP Cloud capabilities

What we’re actually looking for

• Experience with enterprise CRM platforms:
  • Salesforce (Sales Cloud / Service Cloud)
  • SAP (CRM, S/4, Sales/Service Cloud)
  • Microsoft Dynamics 365
  • Oracle CX or similar
• Strong understanding of:
  • CRM processes (Sales, Service, Customer Lifecycle)
  • System integrations (APIs, middleware, data sync)
  • Enterprise system design/architecture thinking
• Experience working in:
  • consulting
  • system implementation
  • or complex cross-functional environments
• Ability to lead discussions around:
  • solution design
  • architecture decisions
  • system trade-offs
• Strong stakeholder management and communication skills

Important (read this if you’re hesitating)

You do NOT need prior SAP Sales/Service Cloud experience.

If you’ve worked with Salesforce, Dynamics, Oracle, or other CRM platforms and understand how to design systems, we’ll support your transition into SAP.

Nice to have

• Experience leading CRM implementations as:
  • Solution Architect
  • CRM Lead
  • Senior Consultant
• Exposure to:
  • ERP integrations (SAP, Oracle, etc.)
  • Customer data platforms/data lakes
  • eCommerce / CPQ / Order-to-Cash flows
• Background in CRM transformation or migration projects

Location & setup

• Based in Lisle, IL (on-site)
• Occasional travel depending on project needs

Why this role

• Work on high-impact CRM transformation programs
• Grow into a Solution Architect / Architecture Lead role
• Expand into SAP Cloud ecosystem with real project exposure
• Influence how enterprise CRM systems are designed — not just implemented
  
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