Croatian Speaking Customer Service for Energy (Oil & Gas) industry

Mercier Consultancy MD is excited to offer an excellent opportunity for Croatian Speaking Customer Service Representatives in the Energy industry, specifically focusing on oil and gas. If you are passionate about energy solutions and dedicated to providing superior customer service, this position is tailored for you. In this role, you will assist clients in navigating their energy-related inquiries while communicating effectively in Croatian.

Key Responsibilities

• Handle customer inquiries related to energy services, pricing, and regulations via phone, email, and live chat in Croatian.
• Assist customers with account management, service initiation, and troubleshooting issues.
• Provide clear and accurate information about energy products and services, helping customers to choose the best options for their needs.
• Proactively resolve customer complaints and issues to ensure satisfaction and retention.
• Document all interactions and maintain records in the CRM system for accurate tracking.
• Collaborate with operational teams to deliver timely solutions and updates to customers.
• Stay informed about industry trends, regulations, and company policies to support effective customer engagement.

• Fluency in Croatian (both written and spoken) is essential; knowledge of English is a plus.
• Prior experience in customer service, preferably in the energy sector, specifically oil and gas.
• Strong communication skills with a positive and professional demeanor.
• Demonstrated ability to solve problems effectively and handle inquiries efficiently.
• Ability to maintain composure in a fast-paced environment while managing multiple tasks.
• Proficient in using customer service software and CRM systems.
• Willingness to work flexible hours, including evenings and weekends, as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...