Croatian Speaking Customer Service for Information Technology (IT) industry

Mercier Consultancy MD is delighted to announce a role for Croatian Speaking Customer Service Representatives in the Information Technology (IT) industry. This position is ideal for tech-savvy individuals who are enthusiastic about providing exceptional customer support. As part of our team, you will assist clients with their IT inquiries, ensuring they receive the guidance and help they require in a timely and professional manner.

Key Responsibilities

• Handle customer inquiries related to IT services, software solutions, and technical support via phone, email, and chat in Croatian.
• Provide clear and detailed information about products, services, and troubleshooting steps.
• Assist clients in resolving technical issues and ensure their satisfaction with IT solutions.
• Document customer interactions accurately and maintain comprehensive records in our CRM system.
• Collaborate with technical teams to facilitate efficient problem resolutions.
• Stay updated on industry developments and company offerings to provide relevant information.

• Fluency in Croatian (both written and spoken) is required; knowledge of English is beneficial.
• Prior experience in customer service or technical support, preferably in the IT industry, is preferred.
• Strong communication skills, with the ability to explain technical concepts in a user-friendly manner.
• Problem-solving abilities and a proactive approach to customer service.
• Ability to manage multiple inquiries and work effectively under pressure.
• Familiarity with IT systems, software, and CRM tools is desirable.
• Willingness to work flexible hours, including possible evenings and weekends.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...