Croatian Speaking Customer Service for Manufacturing industry

Mercier Consultancy MD is delighted to offer a position for Croatian Speaking Customer Service Representatives in the manufacturing industry. This role is an excellent opportunity for individuals with strong communication skills and a passion for customer service. You will be responsible for supporting clients in navigating their inquiries related to manufacturing products and services, ensuring high levels of satisfaction through effective communication in Croatian.

Key Responsibilities

• Respond to customer inquiries regarding manufacturing products and services via phone, email, and chat in Croatian.
• Provide information on product specifications, pricing, and availability.
• Assist customers with orders, returns, and product-related issues promptly.
• Document customer interactions accurately and maintain up-to-date customer records.
• Work closely with manufacturing teams to coordinate solutions for customer requests.
• Stay informed about industry trends and product updates to provide accurate information to customers.

• Fluency in Croatian (both written and spoken) is required; knowledge of English is a plus.
• Previous experience in customer service, preferably in the manufacturing sector.
• Strong communication skills with a customer-focused approach.
• Exceptional problem-solving abilities and attention to detail.
• Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Experience with CRM systems and computer applications is preferred.
• Willingness to work flexible hours, including evenings and weekends if necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...