Croatian Speaking Customer Service for Media & Entertainment industry

Mercier Consultancy MD is pleased to announce an opening for Croatian Speaking Customer Service Representatives in the Media & Entertainment industry. This exciting opportunity is perfect for individuals who are passionate about media, entertainment, and providing top-notch customer support. As a representative, you will utilize your language skills to assist customers in navigating our offerings and ensuring they have a delightful experience with our products and services.

Key Responsibilities

• Handle customer inquiries related to media and entertainment products, services, and subscriptions via phone, email, and live chat in Croatian.
• Provide information on new releases, promotions, and account management.
• Assist customers with troubleshooting issues related to service access and content delivery.
• Document and track customer interactions accurately in our CRM system.
• Collaborate with internal teams to ensure seamless customer experiences.
• Stay updated on industry trends and company offerings to provide relevant information.

• Fluency in Croatian (both written and spoken) is required; knowledge of English is a plus.
• Experience in customer service, preferably in the media or entertainment sector.
• Strong communication skills with a friendly and engaging demeanor.
• Ability to troubleshoot technical issues and provide effective solutions.
• Excellent organizational skills and attention to detail.
• Proficiency in using CRM systems and general computer applications.
• Willingness to work flexible hours, including evenings and weekends as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...