Croatian Speaking Customer Service for Retail industry

Mercier Consultancy MD is excited to announce a position for Croatian Speaking Customer Service Representatives in the retail industry. This role is perfect for individuals who are passionate about customer engagement and are eager to help customers find the best products and services. As a customer service representative, you'll be instrumental in providing a positive shopping experience for clients while communicating effectively in Croatian.

Key Responsibilities

• Assist customers with inquiries related to retail products, services, and promotions via phone, email, and chat in Croatian.
• Provide guidance on product selection and troubleshoot issues related to orders and returns.
• Document customer interactions and maintain accurate records in our customer relationship management (CRM) system.
• Resolve customer issues and complaints with a focus on delivering high levels of satisfaction.
• Collaborate with sales and inventory teams to provide up-to-date information on products and stock availability.
• Stay informed about retail trends and new product offerings to better assist customers.

• Fluency in Croatian (both written and spoken) is required; knowledge of English is beneficial.
• Previous experience in customer service, particularly within the retail sector, is preferred.
• Strong communication skills with a customer-oriented approach.
• Ability to handle multiple inquiries effectively and provide timely resolutions.
• Proficiency in using CRM systems and other customer service software.
• A positive attitude and a willingness to learn and adapt in a dynamic environment.
• Flexibility to work various shifts, including evenings and weekends, if needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...