Croatian Speaking Junior Customer Support

Key Responsibilities

• Provide support to customers via phone, email, or chat in Croatian.

• Assist users with inquiries related to products, services, orders, or technical issues.

• Resolve customer issues efficiently and empathetically.

• Document all customer interactions in the system accurately.

• Collaborate with internal teams to ensure timely issue resolution.

• Follow company procedures and meet service-level agreements (SLAs).

Requirements

• Fluent Croatian (C1 or native level).

• Good English (B1+/B2) for internal communication and training.

• Previous customer support or contact center experience is a plus.

• Excellent communication and problem-solving skills.

• Ability to multitask and stay organized.

• Willingness to work on-site in Sofia.

What We Offer

• Competitive salary package with monthly performance bonuses.

• Full training provided and career development opportunities.

• Vibrant, multicultural working environment.

• Health insurance and other employee benefits.

• Great office location with modern facilities.

• Team-building events and social activities.

Start Date: As soon as possible

If you're a team player with a customer-first attitude, apply now and become a part of a growing international team in Sofia!