Croatian-Speaking Junior Customer Support Representative

Key Responsibilities:

• Provide customer support via phone, email, and chat in Croatian.
• Assist customers with inquiries regarding products, services, and account-related questions.
• Troubleshoot and resolve issues efficiently while ensuring customer satisfaction.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with internal teams to escalate and resolve complex cases.
• Adhere to company policies and guidelines while delivering excellent service.

Requirements:

Native or fluent Croatian speaker (written and spoken).
Good English proficiency for internal communication.
Previous experience in customer service is a plus but not required.
Strong problem-solving skills and ability to handle customer concerns professionally.
Comfortable working rotational shifts, including weekends.
EU citizenship or valid work permit for Bulgaria.

What We Offer:

Competitive salary with performance-based bonuses.
Career growth opportunities within an international company.
On-site work environment in a dynamic and supportive team.
Paid training to set you up for success.
Relocation support (if applicable).