CS Loan Issuer/Title Support

Members Achieve More isn't just a tagline for us, it's part of everything we do!  We're looking for passionate individuals to join our team to help us maintain that focus every day.  Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...

The CS Loan Issuer/Title Support position includes, but is not limited to the following: Process approved loan applications and disburses funds for all new consumer loans, continual servicing of all consumer loans, suspending open end loans due to annual review of accounts, qualifying vehicles for market value, reviewing incoming Auto Drafts for acceptance, recasting of loan payments for correction purposes, handling of deceased member accounts, issuing stop payments on AutoDrafts, completing indemnity agreements for AutoCheck stop payments, vehicle collateral exchanges, ordering supplies, answering member calls, responding to member emails and chats, member outreach, and performing loan maintenance, interacting with dealers and other agencies.

Schedule: Monday - Friday, 9:00am - 5:00pm. Onsite requirement is 20%; one day a week (Tuesdays)

In this position, you will

• Loan Application and Policy Review: Performs pre-issue review of loan applications and member accounts, reviews issuing data, and analyzes share and certificate information to ensure all are within PSECU loan policy.
• Collateral Security and Loan Disbursement: Secures PSECU collateral for various loans, disburses checks for different types of loans, and establishes Auto loans for cleared AutoDrafts.
• Loan Documentation and Compliance: Prepares and reviews loan documents for accuracy and compliance with loan policy, ensures loan setup is correct, and processes SCRA adjustments to comply with Federal laws and regulations.
• Member Communication and Support: Answers member phone calls and emails, places outbound member calls and emails, recasting of payments, and provides detailed member counseling on complex issues.
• Operational Responsibilities: Assists with testing of new loan products and software, supports other areas of Credit Services as needed, and is responsible for securing check, disclosure, and member information at close of business each day.
• Back Up: Management and Processing of Loan Titles and Related Services at PSECU: This includes auditing, researching, recording, and resolving issues related to automobile titles and liens, handling payments and disputes, and providing member services related to loans and credit. The tasks also involve collaboration with external entities like the Pennsylvania Automotive Association, Department of Transportation, and other financial institutions. The goal is to ensure the perfection of PSECU’s security interest and compliance with its loan policies and procedures.
• Other duties as assigned.

Qualifications:

High School (Required)

Any equivalent combination of experience and education. | Required