CS - Operations Specialist

eToro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge. We have over 38 million registered users from 100 countries and our platform is available in 20 languages. We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

We are constantly growing and are excited to share that we are looking for a CS - Operations Specialist to join our team!

What will you be doing?

• Have an intimate knowledge of the product features and the ability to effectively help customers and troubleshoot problems and provide solutions
• Processing of clients bank transfers
• Conduct transaction monitoring to ensure compliance and accuracy
• Monitoring clients deposits and handling any issues
• Working in accordance to internal policies, procedures, and regulatory requirements
• Identify and suggest improvements to operational processes
• Maintain clear and effective communication with internal departments and clients
• Keep accurate records of all transactions and related tasks
• Work efficiently under pressure in a fast-paced environment
• Meet tight deadlines and achieve set targets

• Excellent English written and verbal communication skills
• Passion for delivering exceptional customer service
• Experience in Back Office operations and CRM systems
• Proficiency in Excel, Google Sheets, and other Microsoft Office tools
• Ability to work under pressure in a fast-paced environment and meet tight deadlines
• Strong professionalism, organizational, and analytical skills
• Self-motivated and eager to learn independently
• Experience in handling wires/payments (Credit Cards, PayPal, Online Wires, Wallets) – Advantage
• Relevant academic degree – Advantage
• Experience in statistical analysis – Advantage