CSA I - Consignment

Description

Job Summary/Job Purpose:

Consignment Customer Service Associate I is responsible for accurately creating patient charts, verifying insurance, and completing proper order entry from start to finish. In this role, you will process all customer orders in a timely, efficient, accurate manner according to MedCare procedures, ensure insurance is eligible, and receive/scan necessary paperwork. Determining whether insurance, patient, or facility should be billed is a vital aspect of the role. 

Job Duties / Essential Functions:

• Professionally handle all consignment referrals from providers. Gathers all required data, carefully processes orders, assists with any inquiries, and provides excellent customer service.
• Validate patient details and enter all information and documentation into the system accurately.
• Obtain proper documentation and insurance information from patient and referral sources. Utilize EMR’s to obtain all documentation in accordance with payer guidelines.  
• Verify facility that dispensed item, patient’s insurance coverage to determine if criteria have been met to bill payer, facility or patient.  
• Resolve all referrals concerns and complaints by identifying problems and coordinating appropriate corrective action.
• Work open task list when assigned.
• Treat all information and data with the appropriate confidentiality and security. Verify HIPAA contacts when speaking to customers. 
• Adhere to all state and federally mandated standards regarding confidentiality and patient rights.
• All other duties as assigned. 

Requirements

Skills / Qualifications:

• High School Diploma or GED.
• Minimum 1 year experience in a similar role or customer service-related field.
• Excellent time management and organizational skills.
• Proficient in MS Office with proven data entry experience.
• Knowledge of Payor/Insurance benefits preferred.

Physical Requirements / Working Conditions:

• These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. 
• Upon request for a reasonable accommodation, the Company may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
• Sitting for extended periods of time.
• Manual dexterity for typing and writing.
• Ability to read small print and view a computer screen for prolonged periods. 
• Ability to lift, push, pull, or carry objects up to 20 pounds.