CSA Technician

Description

CSA (Customer Support Agreement) Technician for construction equipment is responsible for equipment maintenance on heavy, compact, or complimentary equipment/attachments. This role involves performing routine inspections, diagnosing mechanical issues, carrying out scheduled maintenance, and repairing or replacing parts as necessary.

Key Responsibilities:

1. Scheduled for work to meet Customer Support Agreements with ASCENDUM’s representative coverage territory:
   • Perform services on equipment as outlined by the Support Agreement.
     1. Change filters and fluids based on specific intervals.
     2. Inspect and take pictures/videos of equipment operation, damage, and repairs.
     3. Check all applicable safety-related items, such as seatbelt operation & expiration date, mirrors, cameras, alarms, tire pressures, etc.
   • Identify wear and tear, fluid leaks, abnormal sounds, and other potential issues during inspections.
2. Paperwork/Computer:
   • Complete all paperwork as outlined by the supervisor.
   • Maintain and update all computer-assigned tasks as outlined by the supervisor.
   • Maintain and update all pictures/videos in the system or devices provided by ASCENDUM.
   • Software updated on machines.
3. Communication:
   • Notify site-specific personnel of entry and departure from the worksite (job site/shop).
   • Notify, as outlined by the supervisor, appropriate ASCENDUM personnel of job start-ups and completions.
4. Training and Certification:
   • ASCENDUM is an MSHA Part 48 company; certification must be kept current.
   • ASCENDUM requires certain driving records to be maintained:
     1. Outlined in the  ASCENDUM Employee Handbook.
     2. Specific supervisor regulations, company standards.
     3. ASCENDUM-provided service truck/van regulations (service/logbooks as required).
   • ASCENDUM CBT (EHS, ASCENDUM Learning, etc.).
   • VOLVO service training, CBT, and ILT.
   • Other product line service/parts-specific training, CBT, and ILT.
5. Company Assets:
   • Technician will be provided a service truck/van, laptop, mobile phone, diagnostic tooling, etc.
   • Responsible for tracking and upkeep of all assets provided.

Requirements

• Education: High school diploma or equivalent. Additional  technical certifications or training, Tech school, etc.
• Experience: Proven experience (2+ years) as a Shop technician or Rental turn technician.  Other equivalent experience is a factor.
• Technical Skills: Proficient in diagnosing and repairing mechanical, hydraulic, and electrical issues. 
• Certifications: MSHA Part 48 and company required and site specific requirements.
• Knowledge: Familiarity with construction equipment manuals, tools, diagnostic equipment, and safety standards.
• Physical Requirements: Ability to lift and move heavy parts (up to 70 lbs), bend, squat, kneel, and work in various weather conditions.
• Valid Driver’s License: A valid driver’s license is required for transporting equipment and tools.

Desirable Skills:

• Strong problem-solving and troubleshooting abilities.
• Excellent attention to detail and ability to follow standard operating procedures.
• Good communication and teamwork skills.

Work Environment:

• Field-based, on construction sites and customer/company shops
• Work may involve exposure to outdoor elements, heavy machinery, and construction site hazards.