CSB Customer Service Rep Assoc - Cigna Healthcare - Remote, CA

Location - Remote, California (must be located in or near area)

The Cigna Supplemental Benefits (CSB) Agent Resource Center (ARC) Representative is responsible for being well versed in the rules and regulations of Medicare and Medicare Supplement insurance plans, handling Underwriting, as well as Commission/Compensation inquires. The representative will handle incoming requests of a varying nature and must be ready to quickly use resources in order to accurately provide the information being requested.

The Representative reviews submitted applications and must interpret notations left by the New Business division and present the information to the callers (either agents or applicants).

Responsibilities:
Receives requests via telephone regarding Insurance application status and Commissions.
Responds to inquiries from Independent and Cigna Agents and/or agencies for information and assistance.
Performs research to respond to inquiries and interprets notifications to determine most effective response.
Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
Schedule may vary based on needs of business but core working hours are: Monday-Friday 8-5:30 CST
Performance determined on may factors including phone metrics and quality assurance scores.
Qualifications: Bilingual (Spanish/English), required
Associate's Degree and/or 2 or more years' work experience in customer service- call center preferred
Previous work experience in customer service required
Ability to handle complex customer issues in a professional and calm manner

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 - 23 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.