CSM Team Lead - USA

At Workwize, we’re helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries.

With 50,000 users and 120,000 devices under management, we’re solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives.

Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide.

LinkedIn has also recognized Workwize as one of the Top 10 Startups for 2025 in the Netherlands!

About the Role 

• Set priorities so your team can manage portfolios effectively


• Handle client escalations with skill and confidence


• Implement processes to boost client happiness and retention

• Manage the client lifecycle, including renewals and upsells


• Identify high-impact opportunities and coach your team to capitalize on them

• Lead initiatives across the CSM domain


• Manage stakeholders and oversee complex projects

• 5+ years in Customer Success or client-facing roles


• 3-5 years of leadership experience


• Experienced managing complex projects and stakeholders


• Strong analytical and problem-solving skills


• Comfortable with tools like: HubSpot (CRM), Monday.com or Asana (project management), Slack, Linear, Miro, Notion

• Resilient, flexible, and confident under pressure


• Passionate about coaching and helping others succeed


• Thrives in fast-growing, dynamic environments


• Excellent conflict management and client-handling skills


• Fluent in English (business level)