CSP Professional/Crisis Case Worker

Title: CSP Professional/Crisis Case Worker

Department: Health and Human Services/Behavioral Health Services

Location: Government Center

Supervisor: Behavioral Health Services Unit Manager

Classification: Exempt

Pay Group: 11

Summary:
To provide psychiatric counseling and case management for Community Support Program (CSP) and provide crisis intervention and stabilization for clients in the community.

Duties and Responsibilities: 

• Provides counseling, single point of contact coordination services, and case management to CSP clients. 75% of the CSP Professional's time is spent on direct service provision with a majority of this time being in community settings.


• This includes performing functional screens, initial assessments, determining areas of service needs, and developing initial treatment plans. Providing supportive counseling, education, and assisting in areas of need are also required for this position. This includes home visits, facilitating daily living skills, and providing support and encouragement in a professional manner. 


• Facilitate group-based activities for Community Support Program members based upon member needs and goals


• Complete relevant clinical documentation for all activities.


• Provides crisis counseling, crisis intervention and being part of the 24 hour on-call crisis team.


• Meets regularly for clinical staffing and case management coordination.

Skills and Abilities:
Basic everyday living skills, the ability to understand, follow and provide directions in a professional and respectful manner. Reading and writing reports is necessary. Additionally, it is preferred to have comprehensive knowledge of the needs of individuals with chronic mental illness in our community or the willingness to learn. This position also requires knowledge of the CSP program, and the practices and principles of crisis intervention and response. Communicating in a professional and respectful manner with staff, community professionals, agencies and the general public is required. Must have a valid Wisconsin Driver's License and access to an insured vehicle. Skill in the use of general office equipment, including but not limited to telephone, copy machine, calculator, dictation equipment, typewriter, computer terminal, fax machine, and automobile.
We also require that your values are consistent with the clinical unit: treat others with dignity and respect, maintain professional integrity and foster intellectual creativity.

Qualifications and Education:

A bachelor’s degree in behavioral science or related field with 1,000 hours of supervised post-degree clinical experience with chronically mentally ill persons, or a bachelor’s degree in a field other than behavioral health with 2,000 hours of supervised post-degree clinical experience with persons with chronic mental illness.

A bachelor’s degree in behavioral science or related field with 1,000 hours of supervised post-degree clinical experience with chronically mentally ill persons, or a bachelor’s degree in a field other than behavioral health with 2,000 hours of supervised post-degree clinical experience with persons with chronic mental illness. A willingness to learn and grow professionally.

Working Conditions and Physical Demands: 

Over 75% of the time is listening. 15% of the time is spent talking, sitting, writing, reading or visually observing. About 10% of the time is spent standing, walking, reaching and low lifting. In unusual circumstances, it may be necessary to stoop, kneel, and lift/carry objects weighing up to 40 pounds. Management’s assignment of essential functions is not designed to limit the manner in which duties may be accomplished. Management shall comply with all applicable workplace laws and shall communicate with any employee with a disability to determine the availability of a reasonable accommodation(s) to allow the employee to perform the essential functions of the job. 

Environmental Demands:

Over 90% of work done is inside. In about 10% of the time situations develop where there is a threat of physical attack or injury from clients.

This is a public service position, and employee is required to be courteous, cooperative and respectful at all times with the public and clients; also establishes and maintains a courteous and cooperative and respectful working relationship with other employees, supervisors and public officials. This position description has been prepared to assist in defining job responsibilities, physical demands, working conditions and needed skills. It is not intended as a complete list of job duties, responsibilities and/or essential functions.

This description is not intended to limit or modify the rights of any supervisor to assign, direct, and control the work of employees under supervision. The county retains and reserves any and all rights to change, modify, amend, add to or delete from, any section of this document as it deems, in its' judgment, to be proper. 

 Updated 3/2026