CSP Team Lead

POSITION TYPE - ON SITE

SUMMARY

Community Support is a core service at Community Connections. In teams of 6-12 staff we provide medically necessary services to vulnerable, mentally ill consumers who need support with rehabilitation and recovery. The heart of these services is a therapeutic relationship with   each consumer. Our goal is to understand the full person, with all their strengths, resources, and challenges. Mental Health is our central focus, but we fully understand that circumstances of housing, addiction, physical health, financial resources, and supportive relationships influence mental health both positively and negatively. The understanding that we develop in collaboration with our consumers supports action steps that are detailed in the treatment plan. We chose action steps that are most likely to promote positive outcomes and to be respectful of consumer rights and responsibilities.

KEY RESPONSIBILITIES

• Training new CSP staff
  
  
  
  • Allow potential staff to shadow during second interview
  
  
  • Ensure timeliness and productivity policies are trained during first month
  
  
  
  


• Manage triaged consumers appropriately


• Inform CSP staff of DLA-20 and ISP deadlines
  
  
  
  • Administratively manage documentation needs
  
  
  
  


• 1^st point person for all consumer related questions/concerns


• Facilitate day services groups at least 2x/week


• Develop a therapeutic relationship with each consumer.


• Participate in the assessment of consumer function and consumer goals per training provided.


• Participate in the development and implementation of the consumer’s treatment plan (ISP) which effectively addresses (as needed) co-occurring problems of mental illness, substance misuse, violent victimization, chronic medical illness, involvement in the criminal justice system and homelessness.


• Support each consumer’s interpersonal and community coping skills that enhance functioning and adaptation in home, school, and work environments.


• Support each consumer’s symptom self-monitoring and self-management to minimize the negative effects of psychiatric symptoms which interfere with the consumer’s daily living, financial management, personal development or school or work performance.


• Support independent living skills by helping the consumer develop social skills and


• networks that ameliorate life stresses resulting from the consumer’s mental illness.


• Provide assistance and support for the consumer in stressor and crisis situations; Engage additional emergency resources as needed (e.g. Supervisory Staff, Community Response Team, 911).


• Make referrals to community-based resources as needed.


• Coordinate care to maximize positive outcomes.


• Provide mental health education, support, consultation and coordination of care to consumers’ families and/or their support system, all of which is directed exclusively to the well-being and benefit of the consumer.


• Spend at least 65% of their overall time in direct contact with consumers and network members.


• Spend about 50% of his/her time in the field including home visits and hands-on support with community resources.


• Participate in psycho-educational and skill development groups as appropriate.


• Participate in supervision that supports good client care, administrative proficiency, skill development, and professional development.


• Participate in on-going training activities.


• Complete all required paperwork on time.


• Complete all other duties as assigned by Clinical Manager (supervisor).

In addition to role responsibilities, each staff member of Community Connections has the following responsibilities as a part of their employment:

• Models and reinforces Community Connections mission to provide behavioral health, residential services, and primary health care coordination for marginalized and disenfranchised women, men, youth, and children living in the District of Columbia, many of whom are coping with challenges including mental illness, addiction, and the aftermath of trauma and abuse.


• Models and reinforces Community Connections values of quality, innovation, respect, equity, and integrity daily.


• Reinforces Community Connection’s commitment to diversity, equity, and inclusion.


• Protects the privacy of our consumer’s protected health information by maintaining compliance with HIPAA and other relevant CC related IT security regulations.


• Completes and stays current on role specific and organizational wide training.


• Performs other duties as assigned on an as-needed basis.

DESIRED KNOWLEDGE/SKILLS/ABILITIES:

• Bachelor’s degree in social work, psychology, or relevant human services discipline. HS Diploma and 4 years of experience can be substituted for bachelor’s degree.


• Master’s degree in social work, psychology or relevant human services discipline preferred.


• A valid driver's license, a clean driving record, automobile insurance coverage and access to an automobile are required.


• Demonstrates basic knowledge of mental health principles and demonstrated ability to operationalize and implement these principles in mental health practice.


• Proficient in Microsoft Office products (Word, Excel, Outlook)


• Case Management experience as a Community Support Specialist preferred.


• Experience documenting case notes preferred.


• Ability to identify and resolve problems in a timely manner even when dealing with emotional topics.


• Solves practical problems and manages a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in both written, oral, diagram, or schedule form.


• Ability to understand complex clinical concepts (engagement, outreach, empathy, etc.) and interventions over time and to incorporate these into clinical practice under supervision of clinical manager.