M

CSR I

icon building Company : Mw Components
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - CSR I

ESSENTIAL JOB FUNCTIONS



  • Promptly respond to customer quote requests by navigating out quote generation process that typically requires contributions from our pricing, scheduling, engineering, and quality teams.

  • Process incoming orders and facilitate reviews and responses from our pricing, scheduling, engineering, and quality teams. 

  • Monitor customer supplier websites and promptly respond to RFQs, POs and other requests and requirements.

  • Provide prompt responses to customer requests for order status, pull-in or push-out delivery dates, and expedited production.  Proactively notify when an order is about to ship or when it will be late. 

  • Effectively manage all forms of customer communication both written and verbal; ensure that all written communication is professional and accurate

  • Coordinate with accounting on establishing customer credit, invoicing, and resolution of past due balances.

  • Any other duties needed to help drive our vision and abide by our organization’s values


SKILLS and ABILITIES



  • Excellent written and verbal Communication skills

  • Knowledge of Microsoft Office and strong computer skills.

  • Ability to operate all customer service-related systems and software programs effectively.

  • Must be an analytical thinker with problem solving skills

  • Highly organized and detail oriented

  • Able to effectively facilitate meetings and provide procedural training

  • Have good temperament to handle both customer / internal issues, disputes and emergencies

  • Fluent typist

Original job CSR I posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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