CSR I

ESSENTIAL JOB FUNCTIONS

• Promptly respond to customer quote requests by navigating out quote generation process that typically requires contributions from our pricing, scheduling, engineering, and quality teams.


• Process incoming orders and facilitate reviews and responses from our pricing, scheduling, engineering, and quality teams. 


• Monitor customer supplier websites and promptly respond to RFQs, POs and other requests and requirements.


• Provide prompt responses to customer requests for order status, pull-in or push-out delivery dates, and expedited production.  Proactively notify when an order is about to ship or when it will be late. 


• Effectively manage all forms of customer communication both written and verbal; ensure that all written communication is professional and accurate


• Coordinate with accounting on establishing customer credit, invoicing, and resolution of past due balances.


• Any other duties needed to help drive our vision and abide by our organization’s values

SKILLS and ABILITIES

• Excellent written and verbal Communication skills


• Knowledge of Microsoft Office and strong computer skills.


• Ability to operate all customer service-related systems and software programs effectively.


• Must be an analytical thinker with problem solving skills


• Highly organized and detail oriented


• Able to effectively facilitate meetings and provide procedural training


• Have good temperament to handle both customer / internal issues, disputes and emergencies


• Fluent typist