CSR I

ESSENTIAL JOB FUNCTIONS

• Promptly respond to customer quote requests with accurate quotations, noting any applicable exceptions.


• Enter and maintain customer purchase orders and releases accurately.


• Ensure the proper part number revision on the customer order matches the system. 


• Keep track of open order reports and check with production and purchasing on status of open orders. 


• Professionally answer incoming calls.


• Be a liaison between production and customer service. 


• Any other duties needed to help drive our vision and abide by our organization’s values.

SKILLS and ABILITIES

• Excellent written and verbal Communication skills


• Knowledge of Microsoft Office and strong computer skills.


• Ability to operate all customer service-related systems and software programs effectively.


• Must be an analytical thinker with problem solving skills


• Highly organized and detail oriented


• Able to effectively facilitate meetings and provide procedural training


• Have good temperament to handle both customer / internal issues, disputes and emergencies


• Fluent typist