CSR - Medical Documentation

The Customer Service Representative – Med Docs Team is responsible for following up with patients and/or their physician to ensure that all documents required for payment for medical supplies orders have been obtained and are in order. 

Essential Functions: 

· Once Assessment team has identified specific product needs (typically diabetic, incontinence or urological supplies), Med Docs team member creates the prescription and sends to client’s doctor for approval. 

· Performs follow up as needed to ensure prescription is received.

· If request is off contract, refers request to the Prior Authorization team. 

· Once received, verifies that issued prescription comply with all requirements of insurance provider. 

· If all is in order, set up product to ship. 

· Notes, comments or other relevant information into system. 

· Complete all training as required.

· Inform Team Support if there are unusual client issues or matters requiring her attention or intervention. 

· Make suggestions and assists with projects as able.

·  Submit reports to leaders as requested.

Position Type: 

This is a full-time position, with the expectation of maintaining a regular work schedule Monday – Friday.  Occasional evening and weekend work may be required.

Required Education and Experience: 

· 2+ years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.

· Previous experience demonstrated the ability to follow multi-step procedures and apply attention to detail. 

· Previous experience requires the ability to effectively use computer system and maintain good records. 

Other Duties: 

All other duties as assigned by management.