CSR Quality Assurance

Are you a problem solver? Come join J&B's Customer Service QA Team!!

APPY NOW & GET YOUR SEAT in the 8/12 TRAINING CLASS!

Full time in  Wixom, MI 

The Customer Service Representative – Quality Assurance is responsible for researching why orders were held, then taking next steps to resolve. 

Essential Functions: 

· Reviews orders that were held and conducts research to discover cause. 

· If an order is held because it requires a new prescription, then the request goes to Prescription Renewal Team for resolution. 

· Other reasons may include a need for Prior Authorization, need for an AOB, the customer may be deceased or in a nursing home, or other discrepancy.

· In some cases, resolution may be tasked to another team. In other instances, the QA team can resolve, and the order may be released. 

·  Notifies IT if the issue was a system setting, so they can correct. 

· Notes comments or other relevant information into system. 

· Inform Team Support or Sr. Team Leader if there are unusual issues or matters requiring her attention or intervention. 

· Make suggestions and assists with projects as able.

·  Submit reports to leaders as requested.

Supervisory Responsibilities:

The Customer Service Representative has no supervisory responsibilities. 

Position Type: 

This is a full-time position, with a regular 40-hour work schedule of 8:00 am to 5:00 pm.  At times, overtime may be required.

Required Education and Experience: 

· 2+ years of experience in a fast-paced customer service role requiring good judgment and problem solving skills.  

· High school diploma or GED

Other Duties: 

All other duties as assigned by management. Please note this job description is not designed to cover or  

· 2+ years of experience in a fast-paced customer service role requiring good judgment and problem solving skills.  

· High school diploma or GED

Other Duties: 

All other duties as assigned by management.