CSR/Dispatcher

Welcome to PatchitUP!

At PatchitUP Drywall, we pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion. We're looking for a motivated and dynamic individual to join our team as a B.E.S.T. Representative, commonly referred to as a CSR and Dispatcher.

Responsibilities

• Use ServiceTitan software to manage schedules and dispatch technicians.


• Communicate effectively with customers, technicians, and management.


• Handle customer calls for scheduling, rescheduling, and job coordination.


• Manage time-keeping for technicians, technicians jobs, and maintain an above-average booking rate.


• Follow up on unsold estimates and completed work, soliciting reviews for technician performance.


• Monitor lead quality. Request lead credits when necessary.


• Ensure rapid response to leads within 5 minutes.


• Work hours: 7:30 am to 4:00 pm (occasionally until 5:00 pm), Monday to Friday, with some Saturdays as needed.


• Flexibility for remote or hybrid work depending on proficiency in systems and operations.

Requirements

• Preferred experience with ServiceTitan software.


• Excellent phone and communication skills.


• Strong multi-tasking abilities.


• Experience in scheduling and dispatching for a home service company is preferred.


• Fluent in English; Spanish is a plus.


• Self-starter, motivated, and a doer.

Why PatchitUP Drywall?

Join a team that values your contribution, offers opportunities for growth, and fosters a collaborative work environment. If you're looking to be part of a dynamic and expanding company, apply now.