CSR/Parts Rep (ONSITE) - Hiring Immediately

CSR/Parts Rep (ONSITE) needed for a contract opportunity with Yoh’s client in Erie, PA.

Pay Rate: $32/hr

ONSITE

What You’ll Be Doing:
• They will answer requests, provide price quotation for aftermarket parts and projects, administer warranty and repair returns, confirm received orders, quote follow up, and support on time delivery of parts to assigned Customers.
• The CSR directly contributes to the success of the division by following up on the status of all activities and supporting different services to ensure that the overall objectives are met.
• Respond to assigned customer account requests.
• Respond to team/colleague accounts as backup when needed.
• Leads reporting meetings with management to report on progress, problems, and opportunities.
• Provide price quotations for aftermarket parts and projects.
• Work with Engineering and Purchasing on problem parts and communicate timeframe to Customer.
• Support Customer for order intake into system.
• Verify prices, delivery dates and shipment method.
• Work with various departments to ensure orders ship per schedule date and that On Time Delivery is met.
• Communicate to their assigned Customers if any issues prevent the order from shipping on time.
• Prepare open order reports for key Customers.
• Provide credit notes for customers in collaboration with finance and Managers.

Required:

• Bachelor's Degree (Or a High School Diploma / GED with a minimum of 3-5 years’ experience in Customer Service or Equivalent Background)
• Advanced knowledge of all Microsoft Office applications

What’s In It For You?

• This is a unique opportunity to support our client; one of the world's largest air brake companies. Medical benefits and 401K are available.

Get Hired, Apply Now!

Recruiter: Lisa Hughes
Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here!

Note: Any pay ranges displayed are estimations.  Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.  All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.