CSSP Customer Engagement Professional

Universal Technical Resource Services, Inc. (UTRS) is currently seeking a CSSP Customer Engagement Professional to join our team! At UTRS, we enjoy the benefits of working in a collaborative environment of close-knit team members. As a company, we provide a wide range of leading-edge engineering, management, and digital services to the public and private sectors. We are looking for someone that will support our mission to consistently deliver creative, high-quality, technology-based services to our customers on time and within budget.

We are hiring for positions on an upcoming effort at Adelphi, MD, with positions at Aberdeen Proving Ground, MD, and San Antonio TX, in support of the U.S. Army Defensive Cyber Solutions Branch of the Army Command, Control, Communication, Computers, Cyber, Intelligence, Surveillance, and Reconnaissance (C5ISR). This position will require an understanding of a Cyber Security Provider (CSSP) and its service offerings. This position is located at Adelphi, MD.

What will you be doing?

This position will be a key member of the Defensive Cyber Security team.  Duties include:

• Promptly responding to new inquiries for cybersecurity services and providing accurate guidance and support through the service alignment process. 


• Ensuring timely receipt of service inquiries and collaborating with customer contacts to create database records for tracking workflow processes related to service alignment. 


• Generating formal support agreements and service quotes for prospective customers.


• Executing the initiation of operational services and tracking the progress through the automated alignment tool until all services are fully established. 


• Providing ongoing support to subscribers after service alignment to ensure continuous and sustained service delivery. 


• Providing focused support to subscribers going through inspections and assessments 


• Generating reports on subscriber alignment, status updates, and tracking of outstanding funding. 


• Managing data for existing customers and facilitating their annual service renewal process.

What skills will the ideal candidate have to be successful?

This position will require the following skillsets and experience:

• Requires a Bachelor’s degree (related field preferred)


• Requires a minimum of 2 years of experience


• An ideal candidate will have strong customer service skills and keen attention to detail and exceptional communication skills


• Requires a Secret Clearance


• Must be US Citizen and able to obtain a security clearance

Read about our benefits here: Our Benefits - UTRS | Thinking Forward

UTRS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. UTRS is a drug-free workplace with pre-employment drug testing and background verifications.

For more information or to apply now, go to the website below:

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf 

https://www.dol.gov/ofccp/regs/compliance/sec503/Self_ID_Forms/VoluntarySelf-ID_CC-305_ENG_JRF_QA_508c.pdf

https://www.dol.gov/agencies/ofccp/vevraa/self-id-form