CTERA Remote File Service Engineer

CTERA/AWS Cloud Support: Administer and support the CTERA Remote File Portal Application and its associated database hosted on AWS EC2 instances Manage and monitor AWS EBS volumes, EC2 instances, and S3 storage integrated with the CTERA solution Conduct regular maintenance, upgrades, backups, and patching of the application and database Perform AWS resource optimization and security hardening as required CTERA Edge Device Support: Provide operational support for CTERA edge devices deployed in multiple on-premises environments Facilitate and troubleshoot file synchronization, caching, and remote access issues between edge devices and AWS cloud storage Monitor health, connectivity, and performance of edge devices, performing remote or onsite intervention when needed Support onboarding and configuration of new edge devices for end users Connectivity & Network Support: Ensure stable and secure connections between edge devices and AWS cloud via public internet and dedicated connections such as MPLS Troubleshoot network issues affecting file access and synchronization Collaborate with network teams to resolve latency, throughput, or configuration challenges End User Support: Act as point of contact for end users and IT teams for queries or problems related to remote file access Provide resolution to tickets involving both cloud and edge device services Document common issues and resolutions, maintaining updated runbooks and user guides Monitoring, Reporting, & Documentation: Implement monitoring for cloud resources, application metrics, and edge device status Generate reports on service performance, file access metrics, incident response, and usage Maintain thorough documentation for configuration, processes, troubleshooting steps, and incident history CTERA to Azure Files migration design Act as the lead designer of a migration architecture to migrate CTERA files to Azure Files Document the technical architecture design for consumption by Cloud Engineers and architects Provide training/handover to Azure cloud engineers to support existing CTERA environment 6+ years hands-on experience with AWS or Azure services Must have CTERA Enterprise File Services (Cloud and Edge devices) experience Familiarity with remote file access, synchronization, and cloud-to-edge file gateway architectures Experience managing and troubleshooting hybrid network connections (Internet, VPNs, MPLS) Experience with monitoring tools, ticketing systems, and documentation best practices AWS/ Azure Certified Solutions Architect Experience with enterprise storage platforms and file services Prior experience supporting distributed teams or multi-site infrastructure Strong problem-solving skills and customer-oriented attitude Bachelor's degree in Computer Science, Information Technology, or a related field.