Culture and Engagement Strategist

Req ID: 473268  

Welcome to Love's! Our Communications team is seeking a Culture and Engagement Strategist to help shape, strengthen, and sustain our strong organizational culture. This position will be responsible for designing data-driver strategies to strengthen culture, improve engagement and retention, and align the team member experience with the customer promise.

Job Functions:

• Assess and monitor the state of the organizational culture through data and develop action plans to help further enhance culture


• Leverage data and insights to drive strategies to reinforce the organization’s core values


• Provide thought partnership and best practices to leaders across the organization to build and sustain a strong organizational culture


• Works closely with HR, Communications, Operations and field leadership to align initiatives related to culture and people engagement


• Partner with leadership and cross functional teams to implement culture projects and initiatives


• Translate core values into daily behaviors, leadership expectations, and recognition moments across the organization


• Owns employee engagement and employee listening processes and analytics


• Lead and support Culture change initiatives to match process and technology to support sustained cultural adoption and alignment


• Administer and continuously enhance the enterprise-wide recognition program, ensuring alignment with company values and promoting employee engagement


• Analyze recognition data to identify trends, measure program effectiveness and recommend improvements that further embed a culture of appreciation


• Communicate findings and progress related to cultural and recognition programs to stakeholders


• Drive projects or initiatives by creating project plans, identifying resources, managing project schedules and communicating through the change management process


• Support an inclusive environment and foster a sense of belonging


• Act as a change agent and anticipate cultural impact and needs


• Lead Culture change-management efforts across the enterprise to ensure smooth transition and minimal organizational disruption


• Maintain in-depth knowledge and understanding of organizational and operational procedures to best understand cultural impact


• Requires up to 30% travel, including overnight stays while traveling to store locations


• Other duties assigned as needed.

Experience and Qualifications:

• Bachelor’s Degree in human resources, Business or similar field of study preferred


• HR Certification (SHRM CP/PHR/SHRM SCP/SPHR) preferred


• 3-5 years experience in employee engagement, culture experience, organizational development or HR strategy.


• Experience working in multi-site retail, call center, or operational environment preferred


• Demonstrated experience in designing and scaling engagement or culture programs with measurable impact


• Demonstrated track record of moving strategic projects or initiatives forward with successful completion

Skills and Physical Demands:

• Skills:
  
  
  
  • Hard skills: Proficient in Microsoft Office including Excel and HR software
  
  
  • Soft Skills: strong presentation skills, willingness and ability to learn from other departments, good verbal and written communication skills, strong time management skills, strong organization skills, can-do attitude, sense of urgency, excellent customer service skills, ability to multi-task, detail oriented, ability to exercise independent judgment, ability to use tact and persuasion under pressure in confrontational situations, ability to quickly evaluate alternatives and decide on a plan of action, exceptional follow up skills, excellent interpersonal skills, and ability to resolve conflicts and diffuse field employee related issues, concerns, etc.
  
  
  
  

• Typical Physical Demands:
  
  
  
  • Requires prolonged sitting, some bending and stooping.
  
  
  • Manual dexterity sufficient to operate a computer keyboard
  
  
  
  

Our Culture: 

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply. 

Job Category: Corporate