Cus SVC Rep

FULL PERFORMANCE KNOWLEDGE, SKILLS, AND ABILITIES:  Working knowledge of safety rules/regulations/ procedures, as appropriate; working knowledge of the services available, deposits, fees, and processes; working knowledge of the policies, procedures, and processes of the Public Works Commission in responding to customer’s requests/concerns; working knowledge/understanding of the various utility rates and schedules; ability to explain rules/regulations about applications and charges for utility services; ability to assist with in person training of new employees; ability to accurately complete and process records/reports/other documents to provide quick, accurate and efficient customer service; ability to communicate effectively orally and in writing; ability to deal with customers with tact and maintain control in sensitive and difficult situations; ability to develop and maintain effective working relationships with customers, the general public, and all levels of employees.

MINIMUM QUALIFICATIONS:   Graduation from high school or possession of an equivalency diploma and a minimum of three (3) years office/business experience providing customer centricity. Good working knowledge of Microsoft Office required.

Grade 403 $16.90-$22.26/hourly