Custom Service Advisor

We are seeking an experienced Custom Service Advisor to join our team at 228Customs. Our high-volume shop is fast-paced, productive, and a great work atmosphere! 

As a Custom Service Advisor, you are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, and technician scheduling. From greeting vehicle owners in the showroom to explaining the customs process, our Custom Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Benefits

• Medical, Dental & Vision


• Group Insurance Plans & Discounts


• 401K Retirement Savings Plan


• Paid Vacation and Holidays


• Disability Insurance


• Paid Training

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.


• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.


• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled


• Advise customers of estimated service and costs and review details of invoice to gain their understand of all services provided.


• Distribute work between technicians efficiently


• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.

Qualifications

• Organized and friendly personality


• Demonstrated ability to manage others


• Time management skills


• Fantastic communication skills with customers


• Professional, well-groomed personal appearance.


• Clean driving record and valid driver's license


• Willing to submit to a pre-employment background check & drug screen


• Basic understanding of vehicle system


• Superior customer service skills

At 228 Customs, our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at 228 Customs is absolutely critical to its success. As a family-owned & operated business, we consider each employee and extension of our family. We promise to deliver the same award-winning service and value that our community has come to expect from our dealership through the years.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.