Custom Solutions Applications Engineer

FLSA: Status: Exempt
Status: Full Time
Reports To: Custom Solutions Manager
Location: Wallingford, CT



Albany Valve & Fitting Co., Inc., a privately held company, is an authorized sales and service center for the Swagelok Company, a $2B global organization that designs, manufactures, and delivers an expanding range of the highest quality fluid system products. Albany Valve & Fitting Co., Inc. serves customers in Eastern New York State (23 counties in the Tech Valley), the State of Connecticut, the State of Vermont, and Western Massachusetts (4 counties) since incorporation, May 1972. 
Summary:
Reporting to the Custom Solutions Manager, the Custom Solutions Applications Engineer is the primary technical resource for custom-built assembly CAD models, sold by Albany Valve & Fitting Co., Inc. As the technical expert the Customs Solution Applications Engineer will work directly with customers to identify and provide reliable solutions that meet both cost, technical and quality specifications. The ideal candidate will be detail oriented, have a willingness to learn, able to work independently and as part of a team, and be able to develop and maintain relationships.
Duties & Responsibilities: 


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Collaborate with customers to understand custom-build assembly specification, offer direction from Swagelok best practices and product/process solutions and ensure the customer receives a solution that not only meets specification, but solves the identified problem(s)


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Translate Voice of Customer into CAD models for custom-built assemblies with an eye on design for technical requirements, cost, service, and reliability


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Work cross functionally with the balance of the solution delivery team (Customer Service, Engineering Services, and Fabrication) ensuring an integrated Albany Valve team meets the customer’s needs


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Ensure Solidworks drawings reflect accurate bills of material, manufacturability, and best practices


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Provides Customer Service Representatives and sales team with both proactive, and reactive, product and technical information to help grow sales and solve customer application questions


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Seek continued design education and learning as well as product and industry specific knowledge


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Document lessons learned from all custom engagements and identify opportunities to standardize learning and grow or improve the product portfolio


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Provide regular production support to include:
o
Solve technical issues with part function or assembly layout
o
Assist in customer specified part testing
o
Help to improve production layout/processes


Qualifications: 
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Bachelor’s degree in Mechanical or Chemical Engineering


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Prior manufacturing experience desired


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A history of excellence in communication, active listening, and problem solving


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Proven success with Project Management and meeting project deadlines


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Proven understanding of The American Society of Mechanical Engineers (ASME) including Geometric Dimensioning Tolerancing (GD&T) drawing/modeling standards


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Demonstrated success reading architectural, mechanical and electrical drawings with proven understanding of basic electrical and mechanical control systems
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Demonstrated excellence in Microsoft Office and SolidWorks
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A history of being detail oriented


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Proven success working independently and with a team environment


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Proven comfort juggling multiple projects while maintain poise and patience


Core Values: 
• Quality 
• Integrity 
• Respect 
• Customer Focus 
• Continuous Improvement 
• Innovation 
 
Benefits & Compensation: 
• Be a part of a locally owned & operated business, affiliated with a global organization who values treating everyone with integrity & respect 
• Be a part of a progressive company challenging the status quo 
• Comprehensive medical, dental & life insurance plan 
• 401k 
• Paid vacation, sick & personal days 
• Paid holidays 
 
Working Conditions & Physical Efforts: 
·
Ability and willingness to travel/”be on the road” 10% of time within designated distributorship territory and to       Solon, Ohio to Swagelok’s corporate office for training as needed


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Intellectually intense, fasted paced and often changing environment


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Work is performed in an interior office or mobile work environment


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Remain stationary for extended periods of time while interfacing with a telephone and computer


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Requires employees have no restrictions operating a motor vehicle


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Requires employees have no restrictions on domestic or international travel


· This role requires limited physical effort and has limited exposure to physical risk and must be able to occasionally    lift and/or move up to 30 pounds.


The duties and responsibilities, qualifications, physical conditions and other statements contained herein represent the current general nature of the job described, and are subject to change at any time, with or without notice. This job description does not limit in any way the assignments given to an employee in this role. Employees are expected to perform any and all duties (compliant, legal & ethical) assigned by the Company leadership, collaboratively and with the best intention of the customer and company. 


Employee Acknowledgement:
I have read and understand the requirements of this job and I am able to perform these duties and responsibilities.


The duties listed in this job description are not all-inclusive and other duties may be assigned.