Customer Account Coordinator

Description

What We’re Looking For

Travelpro is seeking a Customer Account Coordinator to join our Customer Services Team. This is a self-directed individual that must have the ability to direct and handle multiple tasks and possess strong practical and technical skills as well as the ability to communicate in a clear and persuasive manner.

What You’ll Do

In this role you will be responsible for coordinating and managing the Order Management process. You will work cooperatively with the Customer Account Manager and the Sales team to develop and attain procedures and policies that will ensure efficient and cohesive order flow management while achieving effective decisions that meet all company initiatives and objectives.

What You’ll Need

• High school diploma, college coursework preferred with 4-year college degree in Business, Supply Chain or related field experience.
• Minimum of 5+ years customer service experience in managing orders
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint)
• Order Processing; responsible for processing orders in accordance with each accounts ship window following vendor compliance guidelines
• Demonstrate good time management skills to organize workflow to meet Customers ship window on orders
• Work closely with internal department; on Purchase Order ship window; inventory availability and accounting issues
• Individual is responsible for coordinating Routing with Customers Logistic team or system
• Shipment Status reporting: Review daily monitoring reports, ensure all measurements standards are met, and proactively report non-conformances
• Stay current on Accounts Vendor Compliance changes to avoid charge backs
• Must have sound judgment, reasonability, and maintain high attention to detail
• Willing to work flexible hours when necessary to support the business requirements
• Perform various other duties and activities as assigned by Manager within the physical constraints of the job.

What We Offer

Inspiring Company Culture – Help one another, never stop improving, lead by example, own your work, and have fun together.

Rest & Relaxation – Paid Time Off, company-paid holidays and some flexible work schedules

Comprehensive Health Benefits - Medical, Dental, Vision, Health Savings Accounts, and Wellness Programs

Preparing for your Future - 401K company match

Employee Resource Groups – Employee-led social committee to promote employee wellbeing and cross-functional collaboration along with community awareness, impact, and support of a culture where everyone belongs.

About Travelpro

At the heart of Travelpro® is a man who knew more about travel than most. As a commercial airline pilot, Bob Plath crisscrossed the globe a thousand times, always with suitcase in tow. He saw what happened to luggage over time and the toll in took on the traveler hauling it. Bob thought there had to be a better way. Dedication is at the heart of our success. At Travelpro®, we believe that a company is only as good as its people, and when associates are treated as the greatest asset, the worth of the company is magnified. We demonstrate this by fostering individual achievement, recognizing contributions, and rewarding excellence. With customers as our focus and people as our priority, even the sky is no limit.
Travelpro is drug-free workplace, and an equal opportunity employer committed to diversifying its workforce. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.