Customer Account Coordinator

Minimum two (2) years of Customer Service or, in a fast-paced environment.

Minimum two (2) years of experience Business Aviation or product support

Familiar with SAP

Intermediate knowledge of Microsoft Office.

Thorough knowledge of DFJ product support or equivalent operation

Communicate effectively and professionally with internal and external customers

Capable of working effectively as part of a team.

Ability to make decisions that balance customer needs with achieving Spares’ established goals.

Excellent written and verbal communication skills.

Excellent listening skills.

Exceptional organizational and follow-up skills.

Required to work rotating shifts.

PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

Respond to customer inquiries via phone, email, and other channels promptly and professionally.

Process customer orders accurately and efficiently, ensuring data integrity and timely system entry.

Follow up on open quotes and orders.

Handle a daily quota of customer calls and emails.

Monitor and follow up on backorders, providing proactive updates on order status, delivery timelines, and tracking information.

Ensure timely receipt of customer due-ins.

Collaborate with internal teams to address order or account-related issues.

Maintain compliance with company policies and procedures during all customer interactions.

Create credit and debit invoices when required

Perform trade compliance checks on international orders to ensure adherence to regulatory requirements and company policies.

Provide coverage for Spares Point of Contact team when necessary.

Update and maintain accurate customer account information.

Inform customers about Spares Special Programs

Provide customers with airworthiness documentation as required.

Identify and recommend process improvements to enhance customer experience and operational efficiency.

Assist customers in obtaining information from other DFJ departments or vendors.

Provide off-hour telephone coverage as needed.

Perform additional duties assigned to meet business objectives.

NON-PRINCIPAL DUTIES/RESPONSIBILITIES (NON-ESSENTIAL FUNCTIONS):

Attend trade shows.

Attend meetings with customers.

ADDITIONAL DESIRED QUALIFICATIONS:

Technical knowledge of Falcon aircraft

Working knowledge of SAP or CRM applications

College degree preferred.

Previous customer service experience in the aviation industry.

Valid driver’s license.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

Office environment, which will include the use of personal computers and copy machines.

Ability to lift a minimum of 30 pounds.

Ability to travel required.

Heavy customer correspondence.

Ability to work varied shifts. Some weekend and overnight coverage, as needed

Some weekends and overnight coverage.

COMPENSATION AND BENEFITS: