Customer Account Coordinator

Customer Account Coordinator is responsible for working with customer stakeholders in the Brokerage department. The primary function is to schedule pickup and delivery appointments for customer orders. The position is hourly. This role helps support customer representatives and capacity representatives. The role supports the overall brokerage team in meeting KPI’s and goals established each month. 

ESSENTIAL FUNCTIONS

· Interact with various customer stakeholders

· Interact with partner carriers to provide tracking and tracing 

· Multitask between various forms of communication (email, phone, text, IM)

· Prioritize operational tasks throughout the day

· Focus on attention to detail 

· Rely on sense of urgency around time sensitive requests 

· Request pick-up and delivery appointments (phone, email, and websites)

· Rely on individual critical thinking skills to assist with day-to-day logistics events 

· Work with direct manager to provide customer quotes 

· Any other responsibilities that may be assigned from time to time 

· Regular and reliable attendance is an essential function of this position. The employee must maintain a level of attendance and punctuality that enables the employee to effectively perform the essential duties and responsibilities of the position, meet business needs, and collaborate with employees, customers, and other business partners as required, with or without reasonable accommodation. Attendance requirements are subject to applicable company policies and federal, state, and local laws regarding protected leaves of absence and reasonable accommodation

 TLD Logistics, Inc. is an Equal Opportunity Employer.  We celebrate diversity and are committed to creating an inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.  

Benefits 

· Health Insurance Benefits 

· 401K

· Casual Work Environment 

· Paid Time Off

Working conditions

· Working conditions are normal for an office environment. Working conditions cover a range of circumstances from weekdays, evening, and weekends.

Physical requirements

In compliance with the Americans with Disabilities Act, the following have been identified as physical requirements of the job:

· Specific vision abilities required by this job include close vision, distance vision, peripheral

vision, depth perception and ability to adjust focus. While performing the duties of this job, 

the employee is regularly required to talk or hear.

· The employee is frequently required to use hands and fingers to handle, reach or feel and

manipulate objects or controls. The employee is frequently required to sit or stand for long

periods of time, walk distances and climb stairs, as well as stoop, bend, kneel and crouch.

· Reasonable accommodations may be made to enable individuals with disabilities to 

perform the essential functions.

· Associate’s Degree or above 

· 0-1 years experience in logistics or transportation

· Competency in Microsoft Office applications

· Excellent geographical knowledge

· Good organizational, verbal, and written skills a must. 

· Ability to focus and multi-task, detail oriented.