Customer Account Manager

Where Tradition Meets Forward Thinking

Ready to Own It?

At Hill Bros, we don't just manage accounts—we care about every relationship we build. We're looking for a Customer Account Manager who embodies our core values and isn't afraid to roll up their sleeves to deliver exceptional service. If you're relentless in your pursuit of customer satisfaction and believe in "we not me," this role is for you.

What You'll Own

Be the Customer Champion

• Own the complete customer experience for our biggest accounts—no passing the buck
• Build relationships that last through proactive communication and genuine care
• Solve problems fast and escalate smart when needed
• Turn customer challenges into opportunities with your relentless problem-solving

Drive Results That Matter

• Monitor performance like your reputation depends on it (because it does)
• Collaborate with Load Planners and Fleet Managers to make the impossible happen
• Find creative solutions when capacity gets tight—adaptability is your superpower
• Keep freight moving and customers smiling, even when things get complicated

Master the Details

• Handle order entry, updates, and reporting with precision that makes your teammates proud
• Document everything so the team can seamlessly step in (we not me in action)
• Track performance and spot trends that drive continuous improvement
• Support pricing strategies that win business and keep it profitable

Think Forward, Act Now

• Identify new opportunities within your customer base
• Provide competitive rates that reflect both tradition and innovation
• Train new team members and share your knowledge generously
• Adapt quickly to changing customer needs and market demands

What We're Looking For

The Basics

• High School Diploma/GED required
• Bachelor's degree OR 4+ years in logistics/transportation customer service
• Strong Microsoft Office skills and 50+ WPM typing speed
• U.S. geography knowledge that impresses truckers
• TMW and PC Miller experience preferred

The Hill Bros Difference

We've built our reputation on tradition—doing things the right way, keeping our word, and treating people with respect. But we're also forward thinking, embracing new technologies and approaches that help our customers win. When you join Hill Bros, you're not just getting a job—you're joining a team that's relentless in pursuit of excellence and driven by a genuine spirit of service.

Real Talk

This isn't just an 8-to-5 gig. You'll work rotating holidays, and Saturdays when needed. But you'll also work with people who have your back, customers who trust you, and leadership that recognizes hustle and heart.

Ready to make a real impact where it matters?

Apply now and show us what relentless customer service looks like.

Hill Bros is an equal opportunity employer. We celebrate diversity because "we not me" means everyone.