Customer Account Manager

Description

As the Customer Account Manager for our Intermodal Division, you will oversee an assigned customer account base and focus on increasing the profitability of those accounts. You’ll also serve as the liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of business solutions. If you’re excited by the challenge of connecting with clients, building relationships and seizing opportunities, take your career to the next level with our rapidly growing, dynamic company.

What you'll do:

Serve as the primary point of contact for the sales team and customers to handle ongoing account activities and issue escalations/resolutions
Partner with key stakeholders, including customers, shippers and consignees, to integrate business processes that create an effective and efficient set of organizational dependencies related to electronic data interchange
Support and participate in the service management process to drive on-time performance, manage customer expectations and improve customer satisfaction
Manage and analyze accessorial expenses for assigned accounts
Visit customer locations, deliver presentations and represent STG in a professional manner at quarterly meetings

What you'll have:

4 years of experience in customer service or operations
Demonstrated understanding of and familiarity with the most widely known and emerging tools, technologies and social applications
Experience presenting data and compelling information to external customers
Strong fluency with Windows applications and Microsoft Office (Excel and PowerPoint)
Excellent negotiation skills
Success in identifying opportunities for process efficiency and resource maximization
Experience in developing, recommending and implementing proactive operational solutions

What we'll offer:

Bonus Eligible

A list of STG benefits can be found here: https://dbg.nfp.com/stg-benefits-summary/
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