Customer Account Manager (m/f/x) in Miami (hybrid) at Itonics in Miami

Job Description - Customer Account Manager (m/f/x) in Miami (hybrid)

Your Contribution

At ITONICS, you’ll be the trusted partner to a portfolio of high-value enterprise customers, helping them build and scale world-class innovation programs. You’ll own the post-sale relationship, driving product adoption, retention, and expansion opportunities. Your work directly impacts Net Revenue Retention (NRR), customer satisfaction, and the long-term success of our U.S. client base.

Your Day-to-Day Tasks

Serve as the primary point of contact for a portfolio of enterprise accounts using the Innovation OS
Drive onboarding, enablement, QBRs, and value-realization milestones
Identify and execute expansion and upsell opportunities in partnership with Sales
Collaborate with global Sales teams to align client goals with platform capabilities
Track customer health and engagement via HubSpot, Gong, and Outreach
Proactively mitigate churn risk and renew contracts on time
Report to the US Managing Director and contribute to playbook evolution and feedback loops

Your Skills & Qualifications

Required:

3+ years in Customer Success and/or Account Management in a B2B SaaS environment
Strong track record of managing enterprise clients and influencing expansion revenue ($50K–$500K+ ACV)
Experience with SaaS products and R&D ICPs
Exceptional relationship-building, project management, and cross-functional collaboration skills

Bonus:

Vertical expertise: public sector, defense, healthcare, energy, manufacturing, CPG
Coming from a Portfolio / Data Management Software
Fluent Spanish

Why us?

Join the category leader in Innovation OS software, trusted by global innovation teams at Fortune 500 companies
Shape the future of how organizations turn signals into strategy and scale innovation
Work with a high-performing global team focused on impact, autonomy, and growth
Attractive opportunity to expand vertically and horizontally in strategic sales roles
Access comprehensive benefits, including a 401(k) plan, health and wellbeing programs, and other company perks designed to support your success in and out of work

About us

ITONICS is a leading provider of SaaS innovation solutions, empowering organizations to anticipate and shape their futures. Our Innovation OS combines +15 years of specialist experience in end-to-end innovation management with cutting-edge technologies to streamline how global businesses manage, scale, and execute their growth strategies. With more than 150 experts worldwide, we support innovation leaders such as adidas, Johnson & Johnson, Toyota, Mondelez, Siemens, and KPMG. Our diverse, high-performing teams across inspiring global locations thrive on a culture of collaboration, bold thinking, and continuous growth. We’re not just building a platform; we’re shaping the future of innovation.

ITONICS is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We are dedicated to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability. ITONICS offers competitive salaries benchmarked against international industry standards. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for recruitment and employment applications.

For more, visit our careers page.

Original job Customer Account Manager (m/f/x) in Miami (hybrid) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

About the Company

Itonics

Customer Account Manager (m/f/x) in Miami (hybrid)