Customer Account Manager - Off Premise - Washington State

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Meaningful Work From Day One

Join Our Team as a Customer Account Manager - Off Premise in Washington State! We're seeking a proactive Customer Account Manager to drive profitability and build strong relationships with key trade customers. This role involves collaborating with distributors, managing communications, and ensuring the smooth execution of programs, all while turning insights into effective strategies.

What You Can Expect

Customer-Focused Initiatives

• Create win-win strategies that enhance both Brown-Forman and customer profitability.

• Lead and facilitate meetings with distributors and customers to brainstorm and agree on joint initiatives.

• Manage and achieve distributor goals.

• Develop customer plans and presentations, taking ownership of all relevant goals.

• Lead and leverage Brand Ambassadors for brand education, training, and mixology.

Building Productive Relationships & Partnerships

• Collaborate with Distributor National Account, Division, Channel, and State stakeholders to drive business growth and leverage brand platforms.

• Communicate fiscal year plans with customers and align Brown-Forman priorities with theirs.

• Manage communication with key distributor Off-Premise Chain personnel regarding account programming, compliance gaps, marketing strategy, and pricing opportunities.

• Provide monthly account updates and depletion recap reports, including commentary on buying patterns and competitive intelligence.

• Communicate all National Account programming to the distributor Account Executive team and ensure full execution at the field level

• Oversee the strategic communication and implementation of key programs and priorities related to off-premise execution within the distributor.

• Cultivate strategic partnerships with key trade customers within the off-premise segment.

• Manage communication with off‑premise execution teams and ensure they consistently meet Brown‑Forman merchandising standards.

Planning & Analysis

• Review relevant data to convert insights into actions for key customer presentations.

• Manage and leverage account budgets effectively.

• Recap programming metrics, complete post-program analysis, and support customer meetings with documentation.

• Conduct performance reviews with distributors and customers as part of planning.

• Provide annual customer overviews for State Manager, Regional Chain Manager, and other key stakeholders.

• Communicate pricing expectations using Brown-Forman National Pricing and state distributor pricing models.

• Manage execution of compliance for Brown-Forman national and regional customer programs.

What You Bring to the Table

• Experience: Minimum 4 years of sales experience in Beverage Alcohol or Beverage industries.

• Relationship Building: Proven ability to establish and maintain effective relationships with top-level account decision makers, distributors, and internal stakeholders.

• Analytical Skills: Ability to analyze and translate insights data into actionable strategies.

• Strategic Thinking: Demonstrated capability to think strategically and plan effectively.

• Technical Proficiency: Knowledge of Word, PowerPoint, Excel, and Google platforms.

• Independence and Collaboration: Self-motivated with the ability to work independently and collaboratively with minimal supervision.

• Communication and Organizational Skills: Excellent oral, analytical, and written communication skills, along with strong organizational and planning abilities.

• Flexibility: Willingness to maintain flexible work schedules, including some weekends and evenings.

• Valid driver’s license.

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Pay
The base pay salary will be $87,000 - $93,000 plus a 15% cost of labor allowance bringing the range of pay to $100,050 - $106,950 paid semi-monthly plus a 25% bonus. The 25% bonus will be calculated off the base pay and cost of labor allowance paid annually contingent on performance of the company and individual.

Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.#LI

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