Customer Account Representative

True Legacy Management is a dynamic sales and business consulting firm based in Scranton, PA. We specialize in direct customer acquisition and field sales solutions, helping major brands like Frontier Retail connect with their target market more effectively. Our success is built on transparent communication, relationship-driven strategies, and a passion for delivering real results—both in revenue growth and customer satisfaction.

We are currently seeking a motivated and customer-focused Customer Account Representative to join our team. In this role, you'll play a vital part in building strong customer relationships, guiding clients through their service options, and ensuring they have a seamless and personalized experience with Frontier Retail telecommunications services.

Key Responsibilities of a Customer Account Representative:

• Engage with retail customers directly—answering questions, providing solutions, and promoting Frontier Retail’s products and services in a professional and approachable manner
• Assist customers with setting up new accounts, making changes to existing services, and ensuring all customer information is accurately entered and up-to-date
• Resolve issues and troubleshoot concerns with empathy and professionalism to increase customer satisfaction and loyalty
• Identify customer needs and recommend additional products or upgrades that align with their preferences—turning interest into action and opportunities into sales
• You’ll be assigned a designated territory where you’ll consistently represent Frontier Retail’s offerings and ensure a strong community presence
• Maintain accurate records of customer interactions, follow all Frontier Retailcompliance protocols, and uphold high standards of integrity in every transaction.

Qualifications of a Customer Account Representative:

• Experience in account management, sales, and/or customer service is a plus
• Highly driven and resourceful individuals, able to think on their feet
• Strong interpersonal/communication skills to connect with customers
• Ability to work well and collaborate with teams as well as operate independently to proactively find solutions
• Comfortable with change and the ability to adapt to different customer’s needs and market conditions
• Multilingual candidates are highly encouraged to apply!