Customer Account Representative

Skillbridge Academy is a forward-thinking organization dedicated to building strong technical talent and supporting essential service operations through structured training and professional development. We focus on creating a collaborative environment where individuals can grow their skills, gain hands-on exposure, and build long-term careers within a supportive and organized workplace.

We are seeking a motivated and detail-oriented Customer Account Representative to join our team in Austin, TX. This role is ideal for individuals who excel at communication, relationship management, and problem-solving. As a key point of contact for our clients, you will ensure outstanding service, support account needs, and contribute to long-term client satisfaction and retention.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts

• Build and maintain strong, professional relationships with clients

• Address customer inquiries and provide accurate, timely solutions

• Manage account information, updates, and follow-ups

• Coordinate internally to ensure client needs are met efficiently

• Maintain organized records and documentation related to accounts

• Identify opportunities to enhance customer satisfaction and service quality

• Strong verbal and written communication skills

• Excellent organizational and time-management abilities

• Customer-focused mindset with attention to detail

• Ability to work independently and collaboratively within a team

• Strong problem-solving and interpersonal skills

• Professional attitude and a desire for continuous growth

• Competitive salary ($55,000 – $59,000 per year)

• Growth opportunities within a stable and expanding organization

• Skill development and professional training

• Supportive, team-oriented work environment

• Full-time position with long-term career potential