Customer Account Representative

Elevare Branding is a dynamic marketing and brand strategy firm committed to elevating businesses through precision, creativity, and operational excellence. Our team partners with organizations to build strong brand identities, execute impactful campaigns, and deliver measurable growth. We pride ourselves on professionalism, innovation, and a collaborative culture that empowers every team member to contribute meaningfully to our continued success.

We are seeking a motivated and detail-oriented Customer Account Representative to join our Lawrence, MA office. In this role, you will serve as a key liaison between our company and our clients, ensuring seamless communication, exceptional service delivery, and long-term relationship development.

The ideal candidate will be client-focused, organized, and driven to maintain high standards of service while supporting account growth and retention.

Responsibilities

• Serve as the primary point of contact for assigned client accounts

• Maintain and strengthen long-term client relationships

• Coordinate with internal teams to ensure timely and accurate project execution

• Monitor account performance and identify opportunities for growth

• Address client inquiries and resolve concerns professionally and efficiently

• Prepare account reports and provide updates to management

• Support onboarding of new clients and ensure a smooth transition process

• Strong communication and interpersonal skills

• Excellent organizational and time-management abilities

• Problem-solving mindset with attention to detail

• Ability to manage multiple accounts simultaneously

• Professional demeanor and client-first approach

• Proficiency in basic office and CRM systems

• Adaptability in a fast-paced business environment

• Competitive salary ($53,000 – $58,000 annually)

• Clear career advancement pathways

• Ongoing professional development and training programs

• Collaborative and growth-oriented work environment

• Comprehensive skill-building opportunities

• Stable, full-time employment