Customer Account Representative

About Us

Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and practical. In a landscape where attention is limited and competition is constant, we help brands communicate more clearly, present themselves more effectively, and grow with intention

Overview:

We are seeking a professional and customer-focused Customer Account Representative to assist clients with account support, service updates, and relationship management. This role involves direct interaction with customers and supporting daily account operations.

What You'll Be Supporting:

Customer accounts and services related to consumer products and service providers, including account maintenance, service inquiries, and customer retention efforts.

Key Responsibilities:

• Assist customers with account-related questions and service requests
• Provide accurate information about products, services, and account options
• Maintain and update customer account records
• Resolve customer concerns and escalate issues when necessary
• Support customer retention and relationship-building initiatives
• Collaborate with internal teams to ensure customer satisfaction
• Track daily customer interactions and account activity

Qualifications:

• Strong communication and interpersonal skills
• Professional and customer-focused demeanor
• Problem-solving and multitasking abilities
• Basic computer proficiency and data entry skills
• Ability to work in a fast-paced environment
• Previous customer service or account management experience is a plus but not required