Customer Account Representative

At SkillBridge Academy, we believe that meaningful communication creates meaningful opportunities. Our organization is dedicated to building strong relationships, fostering community engagement, and supporting professional growth through innovation, collaboration, and excellence. We are looking for a motivated Public Relations Coordinator to help strengthen our brand presence and maintain positive relationships with our stakeholders.

Skillbridge Academy is seeking a motivated Customer Account Representative to join our growing team in Cincinnati, OH. In this role, you will serve as the primary point of contact for customers, ensuring exceptional service while building strong, lasting relationships. You will assist clients with account inquiries, provide product and service information, and work closely with internal teams to deliver effective solutions.

If you enjoy working with people, solving problems, and creating positive customer experiences, we encourage you to apply.

Responsibilities

• Build and maintain positive relationships with customers.
• Respond to customer inquiries in a professional and timely manner.
• Manage customer accounts and update account information accurately.
• Provide information about products, services, and available solutions.
• Resolve customer concerns while ensuring a high level of satisfaction.
• Collaborate with internal departments to support customer needs.
• Maintain accurate records of customer interactions.
• Contribute to a positive, team-oriented work environment.

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Customer-focused mindset with strong problem-solving skills.
• Ability to prioritize tasks and manage multiple responsibilities.
• Basic computer proficiency and ability to learn new systems.
• Positive attitude with a willingness to learn and grow.
• Professional demeanor and strong attention to detail.

• Competitive salary ($47,000–$51,000 annually)
• Career growth and advancement opportunities
• Comprehensive training and skill development
• Supportive and collaborative work environment
• Professional development programs
• Stable, full-time employment
• Paid time off and company holidays
• Health, dental, and vision benefits (where applicable)