Customer Account Supervisor

About the Role

We are looking for a Customer Account Supervisor to lead a high-performing account management team serving customers in the industrial and manufacturing sector. This role blends leadership, mechanical aptitude, and a customer-first approach to ensure smooth daily operations, resolve complex customer needs, and drive retention and growth.

Responsibilities

Team Leadership & Development

• Lead, coach, and mentor a team of account managers to achieve performance goals.
• Provide training, feedback, and professional development opportunities.
• Support the team with escalated customer issues and complex order challenges.

Customer Relationship Management

• Build and maintain strong, long-term customer relationships.
• Identify opportunities to increase customer satisfaction and loyalty.
• Partner with customers to provide tailored solutions for their business needs.

Operational Oversight

• Review and approve quotes and orders for accuracy and timeliness.
• Oversee the order entry and fulfillment process to ensure smooth operations.
• Collaborate with internal departments to meet and exceed service expectations.

Process Improvement

• Identify and implement process improvements for efficiency and cost savings.
• Monitor KPIs and service levels to ensure departmental goals are met.
• Actively contribute ideas to enhance quality and customer experience.

Requirements

• Bachelor’s degree preferred.
• 2–4 years of technical customer sales or account management experience.
• Previous supervisory or team leadership experience strongly preferred.
• Strong mechanical aptitude; comfortable in a manufacturing/industrial environment.
• Excellent communication skills and phone presence.
• High attention to detail with strong organizational skills.
• Proven ability to motivate and develop a team.

Why Join Us

• Lead a customer-focused team in a growing industrial organization.
• Have a direct impact on customer satisfaction and company success.
• Work in a collaborative environment where your ideas are valued.
• Competitive salary and benefits package.