Customer Accounts Advisor Plus

C1690 - Pittsburgh, 1635 S Braddock Ave., Pittsburgh , Pennsylvania, United States of America

Req #54973
We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.
Job Title:

Customer Account Advisor
Job Family:

Company Stores
FLSA Status:

Non Exempt
Job Code:

176 & 136
Date Created/Updated

: December 2016
Summary:
The Customer Account Advisor assists the Accounts Department in lease agreement renewal
Duties and Responsibilities:
The Acquisition and Maintenance of Customers
Protect Company assets
Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone
Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
Assist in setting and achieving daily, weekly and monthly revenue and renewal goals
Document all customer appointments in the store computer system
Maintain updated customer information
Assist with merchandise returns and customer deliveries as directed
Perform responsibilities of the Customer Account Manager when directed
Safely operate company vehicle
Load, secure and protect product in company vehicle
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Assist the Sales Team as needed
Education and Experience:
High School diploma or equivalent preferred
Required Skills and Competencies:
Position routinely requires lifting, loading and “dollying” merchandise 50-300 pounds
Good communication and interpersonal relationship skills
Good organizational skills
Professional groomed appearance
Good driving skills
Ability to work schedule of budgeted hours varying from 8am to 9pm
Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy
Aaron’s Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
Sundays off
Employee assistance program
Employee purchase program with exclusive discounts
Physical and financial well-being programs
Employee Business Resource Groups
401(k) plan with contribution matching
Paid time off, including vacation days, sick days, and holidays
Life and disability insurance
Medical, dental and vision insurance
Paid paternal leave
Stock purchase plans
Pay on Demand
**Benefits vary based on full- and part-time employment status.

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
About Aaron’s
At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability,

veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact [email protected].
Aaron’s is an Equal Opportunity Employer.

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C1690 - Pittsburgh, 1635 S Braddock Ave., Pittsburgh , Pennsylvania, United States of America

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