Customer Accounts Coordinator

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Develops and maintains productive work teams by coaching, training and development of staff and new hires; providing detailed guidance in a positive environment


• Strong verbal and interpersonal communication with the ability to communicate with internal and external customers across all levels of the company


• Responsible for maintaining and scheduling the workflow of Customer Account Reps within the Customer Accounts Department and covering for staff when they are out of the office


• Continuous coaching and training to expand knowledge of credit processes


• Provides company credit services via telephone, internet, email US mail and fax. Produces and maintains a high volume of productive customer contacts


• Monitors and approves order releases, new account set ups, credit investigations, daily reports and collection contacts through credit processes to meet customer requirements and verifies everything is processed through credit correctly


• Provides credit information to internal/external customers within specified deadlines, communicating with customers to resolve account issues, pending orders, and invoice discrepancies


• Processes and approves Service Orders to resolve customer requests and prepares recommendations for large dollar credit limits


• Monitors daily reports to determine and plan ahead for customer needs, making suggestions and pursuing customer account possibilities


• Responsible for defining problems, collecting data, establishing facts, and drawing valid conclusions


• Possesses working knowledge of company policies, procedures and systems. Analyzes the impact of decisions before execution


• Maintain a positive, professional work environment


• Oversees daily workflow and projects for team.


• Subject matter expert for team job functions.


• Fosters a learning environment and mentors team members.


• Works with minimum supervision and makes independent judgments.


• Assists management with development of results oriented processes and project management.


• Initiates, establishes and maintains highly effective relationships with business contacts of various cultures, and at all levels.


• Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.


• Extremely confidential and trustworthy.


• Regular attendance at work is an essential part of the job.

SKILLS & CERTIFICATIONS

• Skill evaluation: Behavioral (80%); Excel (80%); Numerical Calculation (80%)


• Ability to make correct decisions based on reviewing factual account information and pre-set guidelines


• Experienced in and highly qualified at all credit functions


• Exhibits strong analytical, problem solving and negotiation skills with customer’s upper management contacts


• Interpret spreadsheets and printed reports to determine workflow and course of action with Management


• Responsible for the training of tracing and business to business collections


• Able to type data and use PC for long periods of time


• Knowledge of Microsoft Office Applications (Excel, PowerPoint, Word and Outlook)

EDUCATION & EXPERIENCE

• Internal candidates: Minimum 1 year as a highly performing Mouser employee.


• External candidates: Minimum 2 years prior work experience that is relevant to the team you will lead.


• 6+ years experience in critical job functions of the team; can be a combination of internal and external experience.