Customer Accounts Manager

ABOUT NOOKS

Nooks is pioneering Classified Infrastructure-as-a-Service (CIaaS) to provide government and industry partners with the fastest, most efficient access to classified infrastructure. We are building a nationwide network of accredited classified spaces and systems, ensuring that the best technologies equip our nation’s warfighters. At Nooks, we value innovation, collaboration, and a service-first mindset.

ABOUT THE ROLE

The Customer Accounts Manager supports and manages key aspects of the sales process and customer relationship lifecycle, working closely with senior team members to ensure a positive consistent customer experience. This role acts as a trusted partner to our customers, ensuring their needs are met with responsiveness and empathy.

KEY RESPONSIBILITIES:

• Maintain clear, up-to-date sales and customer communication activity in Hubspot, ensuring data accuracy and cleanliness.
• Resolve customer issues with a solutions-oriented mindset, escalating when necessary and following up diligently.
• Collaborate cross functionally with technical and customer experience teams to ensure a seamless client journey.
• Serve as the primary point of customer contact during the post-sales and onboarding stage; coordinate all communications with a customer across Nooks' functional areas

THE SKILLSET:

• 2-3 years of experience in a customer success, account management, or sales support role.
• Highly organized and detail-oriented, with the ability to manage multiple customer relationships and priorities simultaneously.
• Collaborative and team-minded, with a willingness to share feedback and contribute to a culture of continuous improvement.
• Comfortable adapting to new processes, tools, or priorities in a growing, evolving environment.

ELIGIBILITY + CLEARANCE

You must live in the U.S and be eligible to obtain a Secret security clearance.