Customer Accounts Manager

Basic Function

Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages. This position reports directly to the General Manager and supervises Customer Accounts Associates.

Primary Responsibilities

• The Acquisition and Maintenance of Customers


• Monitor and recommend payment frequency changes to the General Manager


• Immediate contact of all customers who have not renewed their lease agreement(s)


• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments


• Document all customer promises and update customer information in the store computer system


• Monitor the accuracy of customer classifications according to customer payment history and habits


• Payment frequency changes to General Manager based on customer payment history


• Maintain updated accurate customer information


• Clean and certify merchandise in the Certification Zone for all items personally returned


• Complete and maintain weekly truck maintenance sheet and route sheets daily


• Supervise, develop and schedule the activities of Accounts Advisers


• Recommend the use of payment holidays, extensions or rewrites to the General Manager for endorsement


• Proper closing of lease agreements, CAM is second up on this process


• First up to help set and achieve renewal goals


• Update goal board daily


• Assist on deliveries and returns


• Safely operates company vehicle


• Load, secure and protect product in company vehicle


• Other tasks as assigned by management

Position requires

• Position routinely requires lifting, loading, and “dollying” merchandise 75 or more pounds and all skills necessary to effectively perform all functions in the store


• Good communication and interpersonal relationship skills, strong telephone etiquette and skills


• Good organizational skills, professional appearance, and good driving skills

Pre-employment

Satisfactory MVR (driving record), physical and drug screen, criminal background investigation with job performance reference check and required DOT testing