Customer Accts Specialist I

JOB SUMMARY

This position coordinates billing functions and perform a variety of tasks, such as issuing invoices, handling and maintaining accounts and updating financial records.  

The employee in this position reports to the Customer Accounts Supervisor.

ESSENTIAL JOB FUNCTIONS

• Prepares water, electricity, gas, sewer, and refuse billing for all City of Thomasville Utility Customers.
• Maintains utility customer accounts.
• Checks and investigates accounts for any errors prior to being billed.
• Ensures all final bills are verified, sorted and distributed.  
• Handles the various work orders related to the cycle assigned to keep accounts updated.
• Responsible for sending out service orders for verification prior to the billing cycle.
• Receives billing complaints from utility customers. Handles and prepares complaint listing for meter verification.
• Adds new service customers and closes any old customers.
• Maintains monthly checks and balances with customers set up on budget billing and special contracts.
• Assists with Dispatching work orders to service technicians and answer inspection calls.
• Communicates with various departments related to customer accounts questions or concerns.
• Completes monthly assigned tasks to update special billing reports such as General ledger and Adjustments.

QUALIFICATIONS

Education and Experience:

• High school diploma or equivalent qualification required. Background in billing preferred but not required. 

Knowledge, Skills, and Abilities: 

• Should have the ability to understand and follow oral and written instructions.
• Should have the ability to perform mathematics computations rapidly and accurately.
• Must possess good oral/written communication skills.
• Must possess the ability to prepare and maintain various reports, as required or assigned.
• Should have the ability to communicate with the public using knowledge of billing and service procedures.

PHYSICAL/MENTAL DEMANDS

Mobility to work in typical office settings using standard office equipment is required. In addition, vision to read printed materials and computer screen and hearing and speech to communicate in person or over the telephone. 

WORKING CONDITIONS

Noise level in the work environment is usually moderate.

LIMITATIONS AND DISCLAIMERS

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. 

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. 

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.