Customer Advisor

As a new colleague, you offer quality customer service and sales, and you’re ready to work in a fast-paced, growing work environment. Our customer service is multi-channel via telephone, e-mail and chat, to the customers. Good technical and communication skills are important for our business. We hope that you are service-minded and able to handle even difficult customer service situations independently. Are you interested? Keep reading!

Team:

You are part of an energetic Contact Center team looking forward to working with you. We are constantly looking for new and innovative ways to improve our market offering, build great solutions and increase customer satisfaction. In addition to other Customer Advisors, you will be supported by Coaching Supervisors as well as Team Manager, to whom you will also report in this role.

Daily work tasks:

• You help customers with their debit / credit card issues. For example, when ordering a new card, finding out why the card is not working, or closing the card.
• You provide quality and efficient customer service by phone, email and chat within the service levels defined by Worldline.
• You always offer the customer services that meet his needs. You can also make sales in your work.
• Your shifts are between 6 and 10 p.m. There may also be occasional shifts on weekends.

Do you recognize these features?

• You can support and accelerate revenue growth by doing what you do best; By providing the best customer experience, and effectively addressing the challenges our customers may face.
• You recognize the needs of your customers and respond to them with the ultimate goal of creating a great customer experience
• You are good at embracing changing knowledge and ways of working. In addition, you enjoy working with multiple IT systems
• You have a purposeful way of working and you understand the importance of feedback
  

We expect you to have some experience in customer service and to be passionate about your work. You like to overcome challenges and achieving your goals is your absolute goal. In addition to the Finnish language, you can also serve customers in English. Proficiency in the Swedish language is considered a great advantage.

We hope you find:

As a new Customer Advisor, you will need the following skills:

• Excellent proficiency in English
• You have good communication skills
• You enjoy working in a fast-paced environment and prioritizing tasks won’t cause you any problems
• You like problem solving and your way of working is proactive
  

What we offer:

In addition to a competitive salary, we also offer you the following benefits

• Lunch and cultural benefits
• Private comprehensive health insurance