Customer Advisor CJM Solution Led

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Job Description

The Opportunity:

Adobe is looking for an outstanding Marketing Automation Business Advisor, who has a real passion for driving clients to realize the value of Marketo based on standard methodologies and sharing marketing best practices. This role will be part of our Customer Success Organization. This is a key role at one of the hottest technology companies in Silicon Valley - and the entire US! We are looking for high energy, data-minded, and tech-savvy people with marketing or marketing automation knowledge who can provide strategic and tactical advice based on real-life experience.

What you'll do:
Work directly with Marketo customers to turn their marketing into a revenue driver, using best practices in marketing automation, lead management and revenue performance management
Collaborate with clients and Customer Success Managers to capture requirements, get feedback on designs and present results
Conduct analysis and prepare marketing automation reporting and presentations to be presented to Marketo customers
Recommend solutions to help clients advance their marketing maturity and use of marketing technologies
Help advance the customer digital experience, by means of ground-breaking projects and thought leadership
Collaborate and direct multi-functional teams internally and externally to optimally deliver a project end-to-end
Help Marketo's customer success team maintain a high level of customer satisfaction and retention.
What you'll need to succeed:

You have 3+ years' experience in Marketing or Marketing Operations field or as a Marketing Automation consultant
Have a deep understanding of Marketing & Sales processes in mid-size and large enterprises
Know marketing automation processes including lead management, campaign management and online marketing
Experience working with CRM applications such as Salesforce.com and Microsoft Dynamics
Have hands-on experience with an enterprise-level Marketing Automation system (Marketo experience is a plus, but not required)
Problem solver with an attention for data to measure results
You are marketing minded and have a good sense business
Excellent client management skills, strong written and verbal communications, executive level presence
Solid project management and organizational skills
Previous consulting experience is strongly preferred but not required
Technical Requirements:

Working knowledge of CRM systems commonly integrated with the Marketo platform
Understanding of HTML, JavaScript, and REST/SOAP API's strongly preferred
Understanding of data warehouses, relational database concepts and platforms
Experience with data schemas and the ability to discern relationships between data sources
Experience with Marketing Automation campaign deployment - external (email, nurture flows, events) and internal (lead scoring, opportunity lifecycle, sales alerts)

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $94,300 -- $174,000 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.
#J-18808-Ljbffr